Orders and Terms

Email Orders
Email orders to sales@makanaline.com
Email art to artwork@makanaline.com

To Place An Order
To place an order, a completed purchase order and prepayment request or credit application must be completed. Purchase orders must but submitted in writing, and will not be accepted by phone. Purchase order information must be complete before production will be scheduled. Item, item color & description, imprint color(s), quantity, art, in hand date, ship to address & shipping method are all necessary for a purchase order to be considered complete. Any proofs (if required) must be approved prior to production.

All orders should be proofread prior to submission. Makana Line is not responsible for spelling errors, handwritten orders, conflicting information on style number and product description, and/or production of less than true camera-ready art.

All orders are subject to terms herein. By placing an order, customer is agreeing to the terms contained herein. Pricing is subject to change without prior notice. Makana Line reserves the right to refuse any order. Orders are not accepted until Makana Line provides an order acceptance confirmation.

Faxed Orders
Due to rough transmissions, faxed orders or changes to orders may be difficult to read. Makana Line is not responsible for any copy misinterpreted when received by fax. Providing confirmation of this information by email is recommended to prevent misinterpretation of copy.

Production Time
Production time begins on the first full day after receipt of a complete purchase order, including approved artwork, confirmation that ship date is within an acceptable lead time, and pre-payment or establishment/extension of payment terms. Production time for most products is 7-10 business days on catalog quantities unless specified. Production time may vary by product, season and on large orders. Call to confirm current production time estimates.

Electronic Artwork
Electronic artwork is strongly recommended for the best quality imprint. All graphic files should be submitted in a vector-based format. MAC file names must be appended with the correct file extension.

Artwork generated in the following software programs is accepted:

Preferred: Adobe® Illustrator® files saved in AI, EPS, or PDF format with all text turned to outline. Artwork created in any other program will be imported into Illustrator®. Please prepare artwork files accordingly.

Also Accepted: Acrobat® PDF (Press Quality); Adobe® Photoshop® files saved in TIFF, PSD or EPS formats, 300 dpi or higher.

General Guidelines for Digital Artwork:

  • Minimum Type Size: 7 pt.
  • Minimum Line Thickness: 5 pt.
  • Bleeds require a 1/8" margin past the die cut edge of the product.
  • RGB files must be converted to CMYK.
  • Always provide a list of fonts, font styles, and PMS colors used in artwork in case of conversion when artwork is imported.
  • Submit fonts used in artwork with digital artwork file.
  • Embed backgrounds in artwork or submit backgrounds with digital artwork file.

If artwork does not meet specifications, an Art Fee will be charged based on the amount of time needed to bring up to specifications. Prices will vary. Call for details. File may be sent on a CD or USB drive via mail or via email. Emailed artwork should be sent to: artwork@makanaline.com. Please reference purchase order number in the subject line of email. When emailing revised artwork, please mark it as "REVISED" in subject line.

Typesetting
Unless specifically instructed, Makana Line reserves the right to re-arrange copy. Copy will be set in standard copy format unless specific instructions are provided with the order. If a specific type style is required, the font name must be specified on purchase order.

Accepted Forms of Payment & Credit Terms
Makana Line accepts the following forms of payment: Visa, Mastercard, American Express, checks, and money orders. Third party checks will not be accepted. Insufficient funds, returned checks and other delays in receipt of payment will delay production and may affect ability to meet specified in hands date.

Makana Line requires pre-payment for all first orders from new customers. New customers may submit a credit application to establish terms for subsequent orders. The only credit terms extended by Makana Line are Net 10 from invoice date. Past due balances may delay the processing of orders and/or production. Makana Line reserves the rights to: (a) revoke the extension of credit at any time, (b) request prepayment and/or a deposit on orders, (c) assess penalties and interest on balances over 30 days past due, and (d) assess a $35 fee for returned checks.

Returns
Returns must have prior approval or return shipment will be refused. Returns over 30 days old will not be accepted. Custom imprinted merchandise may not be returned unless shown to be defective or a factory error. As Customer's sole remedy for defective merchandise, Makana Line may choose to remake the merchandise or refund the net price of the defective product.

Changes & Cancellations
All orders are non-cancellable and payments are non-refundable. In the event that Makana Line approves cancellation in writing, an addition $40.00 cancellation fee applies, customer will be required to pay for any and all work completed, factory expenses, and/or product costs incurred at the time of cancellation. Any and all changes to orders are subject to prior approval and must be submitted in writing. Changes will not be accepted once a product has been imprinted or on the day an order is scheduled to ship. Makana Line may assess a fee of $25.00(R) for changes to an order after it has been received and processed.

Over/Under-Runs
Makana Line does not ship over-runs or under-runs; only exact quantities ordered.

Packaging
Items are bulk packaged unless otherwise noted on catalog pages.

Repeat Orders
A set up charge of $30(V) will be assessed on repeat orders with unchanged artwork when the previous purchase order number is specified on the new order. Due to variations in inks, materials, and press runs, colors may not match previous orders exactly. We are not responsible for colors not matching previous runs. A copy of the previous art is required with your order.

Split Shipments
Shipments going to more than one location will be charged $12.00(V) per destination.

Fax/Email Proofs
Email and fax proofs are available for an additional charge of $10.00 (V). Purchase orders must specify when a proof is required prior to production and the email address or fax number the proof should be sent to. If purchase order requests a paper proof, a fax proof will be sent. Allow 1-2 working days for proof. Makana Line may choose to send a proof for approval when not requested at no additional charge. Changes on proofs may delay your order and may incur additional charges.

When proof is requested on purchase order, the order will not go into production until proof approval has been received in writing via email or fax.Makana Line disclaims any and all liability for shipments delayed by customers late/delayed proof approval.

PMS Color Matching
PMS (Pantone® Matching System) color matching is available for $50.00(V) per color. PANTONE Matching System (PMS) number must be specified on purchase order. PMS color matching not available on all products. Due to variations in inks and raw materials, some matches are not possible.

Stock Drinkware Imprint Colors
Black, White, Royal Blue 293, Navy Blue 282, Reflex Blue, Teal 322, Kelly Green 347, Forest Green 350, Maroon 202, Orange 165, Scarlet 200, Yellow 116, Yellow Gold 123, Brown 469, Purple 266, Light Gray 429, Dark Gray 432, Pink 189

Less Than Minimums
A Less than minimum charge of $50.00(V) will be added to orders for quantities below the specified product minimum. Absolute minimum quantity available for products is half the listed minimum catalog quantity. Example: 250 piece minimum on an item may be purchased at a 125 piece quantity. Some items may not allow less than minimums. Less than minimum orders will be charged the minimum quantity price.

Art Appearance
Makana Line is not responsible for detecting errors in customer supplied art/copy. Makana Line assumes no liability for how the art or imprint "appears" on a product unless a production sample has been requested and approved.

Unless otherwise instructed, Makana Line reserves the right to rearrange copy or changed specified type styles or type sizes for best appearance and/or to meet factory printing specifications, without liability. Layout will be followed as closely as possible.

Shipping
Unless specified, all orders will be shipped via UPS Ground on our account. Shipments cannot be made to a PO Box. Third party shipping is available for $3.00 net per box, and must be specified on P.O. with account number. Customer is responsible for all shipping costs.

Ship weights specified in catalog are estimates only. Makana Line will not be responsible for variations between actual ship weight and freight estimates.

All orders should specify a firm "in-hands" date if one is needed, including shipping method. If shipping method is not specified, Makana Line reserves the right to ship via expedited or overnight service, at customers expense, to meet the date.

Makana Line does not guarantee delivery by any freight carrier. Merchandise damaged in transit is the sole responsibility of the carrier. Makana Line is not responsible for freight charges incurred on special shipping methods, extra charges due to dimensional weight, or charges for address changes caused by incorrect information on purchase orders. Failure to provide complete and accurate shipping addresses may cause delays to your shipment and a fee will be incurred for correction to shipment.

Products and shipments from countries other than the United States can be delayed by acts of God, force majeure, holidays, weather, government agencies, customs, security, freight delays and many other issues outside the control of Makana Line. Makana Line does not guarantee any ship dates due to the above named issues. Shipments from outside the United States are subject to applicable duty and custom clearance fees and charges.

Please provide an account number if the request is to be shipped via UPS or FedEx. Unless otherwise specified, UPS and FedEx shipments will be shipped via standard ground service.

Samples
All sample requests must be submitted in writing via email or fax, and will not be accepted over the phone. Emailed sample request should be sent to:sales@makanaline.com.

No Warranty
Disclaimer of Warranty: Products are provided "AS IS" without any warranty whatsoever. Makana Line disclaims any and all warranties, whether expressed or implied, including, but not limited to, any implied warranties of merchantability or fitness for particular purpose.

Limitation of Liability
IN NO EVENT SHALL MAKANA LINE BE LIABLE FOR ANY INCIDENTAL, INDIRECT, PUNITIVE, CONSEQUENTIAL OR SPECIAL DAMAGES OF ANY KIND, INCLUDING, BUT NOT LIMITED TO LOST REVENUE OR PROFITS, REGARDLESS OF THE TYPE OF ACTION, WHETHER IN CONTRACT OR TORT (INCLUDING NEGLIGENCE) OR OTHERWISE, EVEN IF MAKANA LINE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. MAKANA LINE IS NOT LIABLE FOR LATE DELIVERIES. IN NO EVENT SHALL MAKANA LINE'S LIABILITY FOR ALL CLAIMS ARISING OUT OF RELATED TO THIS AGREEMENT OR THE PURCHASE OF PRODUCT EXCEED THE AMOUNTS PAID BY CUSTOMER TO MAKANA LINE FOR PRODUCT IN THE LAST TWELVE (12) MONTHS. MAKANA LINE WILL NOT BE LIABLE FOR COSTS OF PROCUREMENT OF SUBSTITUTE GOODS BY CUSTOMER. THESE LIMITATIONS SHALL APPLY TO ALL LIABILITIES THAT MAY ARISE OUT OF THIRD-PARTY CLAIMS AGAINST CUSTOMER. THESE LIMITATIONS SHALL APPLY NOTWITHSTANDING ANY FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY.

Art Compliance
Makana Line assumes no liability for trademark and copyright infringements on customer supplied artwork. Material submitted is assumed to be in compliance with applicable laws.

Hold Harmless
Customer agrees to defend and hold harmless Makana Line against all costs and expenses as a result of any claims against Makana Line related to (a) trademark and copyright infringement, (b) personal injury or injury to property proximately caused by misuse of the product or negligence by customer , (c) customers beach of the terms herein, including reasonable attorney fees and expenses.

Rights to Promotion
Unless indicated on purchase order at time of order and in writing, Makana Line reserves the right to use any items produced in displays, advertisements, catalogs, brochures and other promotional uses.

Catalog Sample Photos
Makana Line has tried to match exact colors and imprint areas in the representation of our products. However, actual product color may differ from the catalog due to color reproduction during printing. If clarification of product specifications or color is needed, please request a sample. The artwork, designs, and trademarks displayed in this catalog and on this website are shown only as representative examples of the type of imprinted products available, and are not intended to represent that the products are either endorsed by, or produced for the owners of the artwork, designs or trademarks

Governing Law and Exclusive Jurisdiction
This agreement shall be interpreted in accordance with the laws of the State of California, excluding its conflict of law principles. The sale of product to customer is considered to have taken place in San Diego County, California. Exclusive jurisdiction for any dispute arising out of this agreement or the sale of goods from Makana Line to customer shall be San Diego County, California and both Makana Line and customer waive all rights to have a dispute brought elsewhere. If any terms herein are held to be invalid under any applicable statue or rule of law, they are, to that extent, deemed omitted. The terms herein comprise of the entire agreement between the Makana Line and customer. Additional terms in a purchase order are not valid.